With reference to the recent installation of a new bathroom at our above-mentioned address. my wife and I wanted to write to you to commend your staff for the helpful. conscientious and highly professional manner in which the work of installing our new bathroom was carried out.

Whilst we may have had reservations about the approach and attitude of the staff at the main suppliers, B &Q, we have nothing but praise for the excellent manner in which the installation itself was undertaken. Initially. we were a bit concerned that communication with your staff might be a little difficult. but in practice that proved to be completely unfounded. In particular, Malik, Andrew and Paul were always most helpful and polite, and very easy to deal with, and the standard of their work was of the highest quality. We are delighted with the end result.

We would be grateful if you would please express our grateful thanks to your staff for the excellent way in which they carried out the work.